What is Implementation Management

Implementation management is a process carried out by an implementation manager, also known as a client service delivery manager.

It falls to an implementation manager to allocate resources during new implementation, as well as addressing concerns which arise through new processes. Successful implementation management also involves the close communications of an implementation manager with project managers they work alongside.

Given that this is a management role, implementation managers face a vast array of responsibilities. It falls to them to monitor all implementation requests while providing coaching for a team of implementation coordinators.

Other vital responsibilities include administering everyday workflow and resolving issues through coordination. Most implementation managers also collaborate with a system integration team to meet client requests.

Specific qualifications for implementation managers vary dependent on jobs. That said, at least a bachelor’s degree is necessary to get going, with computer sciences the most useful option. Many employers also prefer implementation managers with business degrees.

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